Shipping and Delivery Policy

Novara

Effective date: 20 September 2026

This policy forms part of our Terms of Service.

1. Where we deliver

1.1 We deliver to addresses in Australia and New Zealand.

1.2 We deliver to residential and business addresses, and to PO boxes and parcel lockers, where the carrier permits. Some items and some carriers cannot deliver to a PO box; where that applies we will contact you for an alternative address.

2. Processing and dispatch

2.1 Orders are usually processed within 1 to 3 business days of payment being cleared. Orders placed after 5pm AEST, on weekends or on public holidays are processed on the next business day.

2.2 Processing time is separate from transit time. Your total delivery time is processing time plus transit time.

2.3 During sale periods, product launches and peak seasons, processing may take longer. We will publish an updated estimate on the Site when that occurs.

3. Where your order ships from

3.1 We are an Australian business, but our Goods are held and dispatched by third party suppliers, and most orders are dispatched from outside Australia. Your parcel will usually travel internationally before it reaches you, and the estimates in clause 4 reflect that.

3.2 Where an order contains items held by more than one supplier, those items may be dispatched separately, from different locations, and may arrive on different days. You will receive a separate dispatch confirmation and tracking number for each parcel. You are not charged more than once for delivery because of a split dispatch.

3.3 We do not represent that the Goods are manufactured in, stocked in, or dispatched from Australia unless a product page expressly says so.

4. Delivery timeframes and costs

4.1 The following estimates apply from the date of dispatch, not the date of order.

Service	Estimated transit time	Cost
Standard — Australia	6 to 10 business days	$10, free over $150
Standard — New Zealand	10 to 18 business days	$20

4.2 These are estimates provided in good faith based on information from our carriers and suppliers. They are not guaranteed delivery dates, and delivery to remote areas of Australia typically takes longer.

4.3 We are required by the Australian Consumer Law to supply Goods within a reasonable time. If we become aware that your order will be significantly delayed beyond the estimate, we will contact you and offer you the choice of waiting, substituting another item, or cancelling the affected items for a full refund.

4.4 Delivery charges are calculated at checkout and shown before you complete your order. Any free delivery threshold is assessed on the order value after discounts and before delivery charges.

5. Tracking

5.1 We send a dispatch confirmation email with tracking details once each parcel leaves the supplier. Tracking information can take 24 to 72 hours to become active, and international tracking may not update while a parcel is in transit between carriers.

6. Risk and title

6.1 Risk in the Goods passes to you when they are delivered to the address you nominated, or to any safe place, parcel locker, collection point or alternative address you nominated or authorised.

6.2 Title in the Goods passes to you when we have received payment in full.

7. Address accuracy and failed delivery

7.1 You are responsible for providing a complete and accurate delivery address. Please check your address carefully before completing checkout. We can usually amend an address if you contact us within 1 hour of ordering and before dispatch, but we cannot guarantee it.

7.2 Where a parcel is returned to us, or is lost, because the address you supplied was incorrect or incomplete, or because the parcel was not collected from a depot or collection point within the carrier’s holding period, you are responsible for the further delivery charge if you would like it re-sent. Alternatively, we will refund the price of the items less our original outbound delivery cost.

7.3 Where a carrier is unable to complete delivery and returns a parcel to sender for a reason within our control, we will re-send at our cost.

8. International orders, customs and duties

8.1 For deliveries outside Australia, you are the importer of record. Prices at checkout do not include any customs duty, import tax, GST or equivalent, brokerage or handling charge imposed by the destination country unless expressly stated.

8.2 Those charges are payable by you and are levied by the destination country, not by us. We cannot calculate them in advance. If you refuse to pay them and the parcel is returned or destroyed, clause 7.2 applies.

8.3 You are responsible for ensuring the Goods may lawfully be imported into the destination country.

9. Delays outside our control

9.1 We are not responsible for delays caused by matters outside our reasonable control, including carrier delays, customs or biosecurity inspection, weather events, industrial action, and peak season congestion. Your rights under the Australian Consumer Law, including under clause 4.3 above, are not affected.